Shipping policy

Tracking and Insurance

All orders will receive complete tracking information via email and/or SMS text. Please allow 1-2 business days for your order to be processed.

Empyrean Deals is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number provided until your package arrives. In the event, that your order is not received, but the tracking number shows that your package has been delivered, please check with your carrier, neighbors, or building manager/mail room, before contacting us. If you cannot locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Hold at the location is available at UPS.com / UPS My Choice App with your tracking information if you are unable to be present for delivery on expedited services.

 

Domestic:

Standard Economy:

Empyrean Deals ships via UPS Ground and/or USPS Mail services for standard shipping. These services are offered for FREE on orders $99 or more at check out not including taxes. Please allow 5-10 business days for delivery (6-10 days for AK, HI, and U.S. Territories). PO box addresses are NOT allowed.

Expedited & Overnight:

Expedited shipping services are available at checkout for most items and locations. Delivery will be made via UPS Ground or UPS Express during normal business days (does not include Saturdays, Sundays, or Holidays) dependent on the delivery location. Orders placed on/before 3:00 PM EST Monday-Friday will be shipped out the same day. We cannot deliver domestically to P.O. Boxes with expedited services unless the physical address of the P.O. Box is stated on the shipping address.

Military APO/AFO:

Military and diplomatic addresses ship for FREE via USPS Mail. Please allow 2-3 weeks for delivery. Orders to military and diplomatic addresses are limited to $300 USD due to USPS insurance policies.

 

International:

Availability:

Empyrean Deals does not currently ship to international addresses at this time. Please check back soon for updates pertaining to international shipping! 

**All orders $249 USD or above will be shipped with the signature required service.